What is active listening?

Active listening is a communication technique that involves fully concentrating, understanding, responding, and remembering what is being said. It is a conscious effort to hear not only the words that another person is saying but, more importantly, to understand the complete message being communicated.

Key components of active listening include:

Paying Attention: Giving the speaker your undivided attention, and acknowledging the message. Recognize that non-verbal communication also “speaks” loudly.

Showing That You’re Listening: Using your own body language and gestures to convey your attention, such as nodding occasionally, smiling, and maintaining an open posture.

Providing Feedback: Reflecting back what has been said by paraphrasing. “What I’m hearing is,” and “Sounds like you are saying,” are great ways to reflect back. This demonstrates that you are listening and allows the speaker to clarify if necessary.

Deferring Judgment: Allowing the speaker to finish each point before asking questions. Don’t interrupt with counter-arguments.

Responding Appropriately: Active listening is a model for respect and understanding. You are gaining information and perspective. You add nothing by attacking the speaker or otherwise putting them down.

Active listening is particularly useful in resolving conflicts, improving communication, building trust, and fostering stronger relationships in both personal and professional settings.